Effective Date: January 8, 2026

Perato Properties (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tenant maintenance request application and related services (the “App”).

Information We Collect

We may collect the following types of information when you submit a maintenance request:

Personal Information

- Name

- Email address

- Phone number

- Property or unit selection

Maintenance Request Information

- Description of the issue

- Category of request (plumbing, electrical, heating, A/C, etc.)

- Photos or files you voluntarily upload

How We Use Your Information

We use collected information to:

- Process and manage maintenance requests

- Communicate with tenants regarding service updates

- Notify property owners and authorized vendors

- Improve property management operations

- Maintain records for operational and legal purposes

Sharing of Information

We do not sell personal information.

We may share information only with:

- Property owners or managers

- Authorized service vendors

- Service providers who support app functionality

Data Storage and Security

Uploaded photos and request data are stored securely. Reasonable administrative and technical safeguards are used.

Data Retention

Information is retained only as long as necessary to fulfill maintenance requests and legal obligations.

User Rights

You may request access, correction, or deletion of your personal information by contacting us.

Children’s Privacy

Our services are not intended for children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time.

Perato Properties

Email: info@peratoproperties.com

Location: Pittsburgh, PA